Returns & Exchanges

We know you have plenty of choices when shopping for outdoor gear, and we truly appreciate that you've chosen Mountain Ops. As a small business, your support means a great deal to us, and we're committed to making returns and exchanges as simple and straightforward as possible.

Return Window

We accept returns and exchanges within 60 days of the original purchase date.

To be eligible for a return or exchange, items must be:

• New, unworn, and unwashed

• In their original, resalable condition

• Accompanied by all original tags and packaging

• Accompanied by your receipt, order confirmation, or order number

For online purchases, your order number can be used to locate your purchase.

Items That Cannot Be Returned

The following items are not eligible for return or exchange:

• Clearance items

• Base layers

• Heat-molded boots

• Skis that have been drilled

• Bindings that have been mounted

• Items that have been worn, washed, used, altered, or are otherwise not in resalable condition

Sale Items

Items purchased on sale may be returned or exchanged within the 60-day return window for store credit only, provided they otherwise meet our return eligibility requirements.

Clearance Items

Clearance items are final sale and cannot be returned or exchanged.

How to Start a Return

To request a return or exchange, please email [email protected] with:

• Your name

• Your order number (for online purchases)

• A brief description of the item(s) you'd like to return or exchange

Once your return has been authorized, please ship your package to:

Mountain Ops
4081 Mountain Road
Stowe, VT 05672

Please ship authorized returns within the 60-day return window.

Return Shipping

Customers are responsible for return shipping costs for online orders.

While we aren't able to offer free returns today, it's something we hope to provide in the future as our business grows. We appreciate your understanding and support.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Refunds

Once we receive and inspect your return, we'll process your refund or store credit as quickly as possible.

Approved refunds will be issued to your original method of payment. Please note that it may take several business days for your financial institution to post the refund to your account.

Original shipping charges are non-refundable unless the return is the result of our error or a defective or incorrect item.

Defective, Damaged, or Incorrect Items

We want you to be happy with your gear. If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at [email protected] before sending it back.

We'll work with you to make it right and will provide return instructions at no additional cost to you when appropriate.

Questions?

If you have any questions about our return policy or need help with a return or exchange, we're always happy to help.

802-253-4531
[email protected]
Open daily, 9 AM–5 PM

Price Match Policy

Found a lower price on an item we carry? Let us know — we’ll do our best to match it.

If you find the exact same product we carry, including the same model year, color, size, and specifications, available from a competitor at a lower price, we’ll happily match the price when it meets the guidelines below.

Price Match Requirements

The lower price must be:

• Listed on a valid U.S. retailer’s website

• For the exact same product and currently in stock

• A price that is available to the general public

Shipping charges associated with the purchase on the competitor’s website may be included when determining the price to be matched.

What We Don't Price Match

Price matching does not apply to:

• Amazon.com

• Auction sites such as eBay

• Classified or peer-to-peer sites such as Craigslist

• Coupon codes or other promotional discounts that cannot be applied to everyone

A price match cannot be combined with a coupon code. If you have both an eligible price match and a coupon, we’ll apply whichever gives you the better deal on that item.

We're always happy to take a look at a competitor's price and see what we can do. Just reach out to us with the product and the lower advertised price.